Privacy Policy

This website, www.hyarc.in, is operated by HYARC, a manufacturer and supplier of woodworking cutting tools, including TCT and PCD saw blades, router bits, boring bits, profile cutters and CNC tool holders.

For the purposes of the Digital Personal Data Protection Act, 2023 (the “DPDP Act”), HYARC is the Data Fiduciaryfor the personal data described in this policy. That means we decide why and how your personal data is used, and we are responsible for looking after it. In this policy, “we”, “us” and “our” refer to HYARC, and “you” refers to the person whose data we hold (the “Data Principal” under the DPDP Act).

This policy covers personal data we collect through this website and through enquiries you start from it, such as the contact form, quote requests, catalogue download requests and the WhatsApp and email links on the site.

It does not cover websites or apps run by others, even where we link to them (for example WhatsApp or your own email service). Those services have their own privacy policies.

This policy is published under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It also follows the DPDP Act and the Digital Personal Data Protection Rules, 2025, whose main provisions are coming into force in stages.

If you would like this policy in Hindi or another language listed in the Eighth Schedule to the Constitution of India, email info@hyarc.in and we will provide it.

We only collect the personal data you choose to give us through the forms below, plus the basic technical information that any web server records.

Every enquiry or request saved through the website is also stored with the date and time it was made and, in some cases, the page or product it relates to. Our website application does not record your IP address or browser details alongside your enquiry.

Emails and WhatsApp messages

After you submit the contact form or the quote form, your own email program opens with a message to info@hyarc.in already filled in with your details. You decide whether to send it. If you do, or if you contact us directly by email, phone or WhatsApp, we will receive your contact details and anything you include in that message.

To be clear about what this website does not do:

• There is no online shop or checkout. We do not collect card, bank, UPI or other payment details through this website.
• There are no visitor accounts, logins or passwords for customers.
• We do not run a newsletter or mailing list sign-up on this website.
• We do not use analytics, advertising or tracking tools, tracking pixels or third-party cookies.
• We do not knowingly collect sensitive information such as government ID numbers, health information or biometric data. Please do not include this kind of information in your messages.

We use the personal data you share with us to:

• respond to your enquiries and questions;
• prepare and send quotations, and discuss product specifications, quantities and pricing;
• review and respond to dealer registration and distributor applications;
• give you our product catalogue and let our sales team contact you about the products in it;
• follow up with you about the request you made;
• keep records of enquiries so our team can handle them properly and consistently;
• keep the website and our systems secure, and detect and prevent misuse; and
• comply with our legal obligations.

We will not use your personal data for any other purpose, such as general marketing, without telling you first and, where the law requires it, asking for your consent.

When you fill in and submit one of our forms, you consent to us using the details you provide for the purposes described in this policy for that form. Submitting a form is voluntary, but we may not be able to answer your request without the required fields.

We may also process personal data without separate consent for certain legitimate uses the law permits: for example, where you have voluntarily given us your details for a specific purpose and have not told us you object, where we must meet a legal obligation in India to disclose information to a government authority, or where we must comply with a judgment, decree or order issued under Indian law.

You can withdraw your consent at any time (see Your rights). Withdrawing consent does not affect anything we lawfully did with your data before you withdrew it.

Enquiries and requests submitted through the website are stored in a database on the web server that hosts this website. They can be viewed only through a password-protected administration area that is limited to authorised HYARC staff who need the information to handle enquiries.

The website is hosted on a server provided by a third-party hosting company. The hosting provider acts as our service provider (a “Data Processor”): it stores data on our behalf to keep the website running, and it also holds the standard server logs described above.

If you send us an email or WhatsApp message, it is also held in our business email and WhatsApp accounts, which are accessed by our team.

We do not sell or rent your personal data, and we do not share it with anyone for their own marketing. We only share it in these situations:

• Service providers who help us run the website and our business, such as our hosting provider and email services, and only as needed for them to provide those services to us.
• Services you choose to use. If you click a WhatsApp link or button, WhatsApp (operated by Meta) will process your message and account details under its own privacy policy. If you send the prefilled email, your own email provider processes it.
• Authorities, when a law, a court order or a demand from a government agency legally requires us to, or where it is needed to protect our legal rights or prevent fraud or harm.
• Business changes. If our business, or part of it, is merged, sold or reorganised, personal data may pass to the new owner, who must continue to protect it in line with this policy and the law.

This website does not use advertising or analytics cookies. It stores two small, non-personal preferences in your own browser: your light or dark theme choice, and a note that you closed the WhatsApp chat pop-up. These stay on your device and are not sent to us. A strictly necessary login cookie is used only by HYARC staff who sign in to the administration area.

Full details are in our Cookie Policy.

Our fonts, images, videos, the lighting files for the 3D product views and the product catalogue PDF are all served from our own website. Simply browsing the website does not make your browser contact any other company’s servers.

WhatsApp receives information only if you click a WhatsApp link or button on the website. See our Cookie Policy for more about these services.

We keep personal data only for as long as we need it for the purpose you gave it for, and then delete it, unless the law requires us to keep it longer. In practice:

• Enquiries, quote and catalogue requests that do not lead to an order or a dealer or distributor appointment are deleted within 24 months of our last contact with you, or sooner if you ask us.
• Where an enquiry leads to an order or a dealer or distributor agreement, the related records are kept for as long as Indian law requires us to keep business records.
• Server logs are kept for one year for security purposes, as Indian law requires, and are then deleted.

If you withdraw your consent or ask us to erase your data, we will stop using it and delete it, except for records the law requires us to keep, such as server logs and records of how your data was processed. We keep these only for the period the law requires (generally one year) and use them only for that legal purpose.

We take reasonable security measures to protect your personal data, including:

• serving the website over an encrypted HTTPS connection;
• keeping enquiry records behind a password-protected administration area, with the administrator password stored as a one-way (bcrypt) hash; and
• limiting access to authorised staff who need it to handle enquiries.

No website or internet transmission is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs, we will act to contain it and report it without delay as Indian law requires, including to CERT-In, the Data Protection Board of India and each affected person.

You have the following rights over your personal data. We honour them now, even though some provisions of the DPDP Act are still coming into force:

• Access a summary of the personal data we hold about you, how we are using it, and who we have shared it with;
• Correct, complete or update personal data that is inaccurate, incomplete or out of date;
• Erase: ask us at any time to delete your personal data. We will delete it unless we still need it to deal with the request you made, or the law requires us to keep it (see How long we keep your data);
• Withdraw your consent at any time, as easily as you gave it. This does not affect processing we carried out before you withdrew it, but we may no longer be able to respond to your request;
• Nominate another person to exercise these rights on your behalf if you die or become unable to do so; and
• Grievance redressal: raise a complaint with us about how we have handled your personal data, and receive a response.

How to exercise your rights

Email us at info@hyarc.inwith the subject line “Privacy request”. Say which right you want to use, and give the name and the phone number or email address you used when you contacted us, so we can find your records. To nominate someone to act for you, include their name and contact details.

We may contact you on that number or email address to confirm the request is yours. We will resolve your request or grievance within 30 days of receiving it.

If you are not satisfied with how we resolve your grievance, you may complain to the Data Protection Board of Indiathrough the means published on the Board’s website, once the Board begins accepting complaints. You must first raise the grievance with us.

This website is intended for businesses, dealers and distributors, and is not directed at children. Under the DPDP Act, a child is anyone under 18. We do not knowingly collect personal data from children. If you are under 18, please do not submit your details through this website. If you believe a child has sent us their personal data, contact us and we will delete it.

We are based in India and this policy is written under Indian law. If you use this website or contact us from outside India, your personal data will be stored and processed in India, or in the country where our hosting provider operates its servers, and handled as described in this policy.

If the data protection laws of your own country give you additional rights, you can contact us to exercise them and we will help where we reasonably can.

We may update this policy from time to time, for example when we change how the website works or when the law changes. The “Last updated” date at the top of this page shows when it was last revised. If we make a significant change to how we use personal data you have already given us, we will take reasonable steps to let you know, and ask for your consent again where the law requires it.

For any question, request or complaint about this policy or your personal data, please contact us:

• Email: info@hyarc.in
• Phone: +91 78628 64803

We will resolve grievances within 30 days of receiving them. You can also reach us through our Contact page.